TERMS & CONDITIONS

 

GUARANTEE


We offer a minimum 2 year guarantee with all of our new machines.


If you detect a fault and your machine is under guarantee, please contact us and we will repair it free of charge, if we are unable to repair your machine we will replace it with a new machine, the same model and make. In the rare event that the same machine is not available we will discuss with you an alternate settlement. We do not offer refunds.

 

WORKSHOPS


Please note that all of our workshops are 16+.

If you require a machine loan for your workshop they are available for £10.
 

Conditions of booking:
Bookings are taken on a first come first serve basis and payment in full secures your place. 


Cancellations by you:
notice of 28 or more days prior to the course you will receive a 70% refund.
Notice of 14 - 28 days prior to the course you will receive a 50% refund.
Notice less than 14 days prior to the course is non refundable.


Cancellations by us:
in the unlikely event that we have to cancel one of our courses you will be informed immediately and offered either a full refund or a transfer.


IN STORE

 

Our returns policy:
We are happy to exchange or issue a credit note for most items returned to us with a valid receipt and within three months of purchase, given that they are in their original condition.


Returned wool/yarn will only be accepted if we have the same dye lot in stock.

Card payments:
Card payments can only be accepted for transactions of £5 or more.

Credit card payments of over £1000 will incur a 3% charge. Purchases made by debit card will not incur a charge.